At Footcharm, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure your peace of mind. Please read the details of our refund policy carefully.

1. Eligibility for Returns

  • Returns are accepted within 15 days of receiving your order.
  • To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.
  • Items that are damaged due to misuse or improper handling are not eligible for return.

2. How to Request a Return

  • To initiate a return, please contact our customer support team at support@footcharm.com with your order details and the reason for the return.
  • Once your return is approved, we will provide instructions on how to send the item back to us.

3. Return Shipping

  • The customer is responsible for the return shipping costs, unless the return is due to a defective or incorrect item received.
  • Please ensure the item is securely packaged to avoid damage during transit.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7 business days and automatically applied to your original method of payment.
  • Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

5. Non-Refundable Items
Certain items are not eligible for refunds, including:

  • Gift cards
  • Items purchased on clearance or marked as “final sale”

6. Exchange Policy

  • If you wish to exchange an item, please contact our support team at support@footcharm.com. Exchanges are subject to product availability.

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

8. Contact Us
For further assistance with returns or refunds, please reach out to us at support@footcharm.com. Our team is here to help resolve any issues promptly and efficiently.

At Footcharm, we are committed to ensuring a positive shopping experience for our customers. Thank you for choosing us!